New research by Market Clarity has found nearly 29% of small businesses owners are suffering the same customer service and complaint-handling problems experienced by general consumers, even though the vast majority are paying for business-grade services. The study also found 32% of small businesses say that even a one-hour fixed broadband outage would have a serious or "catastrophic" impact on their business, a figure that more than doubles in the event of a 24-hour outage. Surprisingly, more than 50% of small businesses say they have no back-up plan if their fixed broadband went down.